Privacy Policy - X3LENCE

1. Introduction

 

At [Your Store Name] we take the protection of your personal information very seriously. This privacy policy explains how we collect, use and protect your information when you use our website [Your Webshop URL].

 

By using our website, you agree to our privacy policy and the processing of your data in accordance with applicable law.

2. Collected information

 

When you use our website, we collect different types of data:

 

2.1. Data you provide directly

• Name and surname

• Email address

• Postal and/or delivery address

• Phone number

• Payment information (via secure payment providers)

• Order history

 

2.2. Data collected automatically

 

When you browse our website, certain data is automatically collected:

• IP address

• Type of device you are using

• Operating system

• Browsing data and website interactions (cookies, pages viewed, duration of visit, etc.)

3. Use of your data

 

We use your personal data for the following purposes:

• Order processing: confirmation, delivery and customer service.

• Customer service: support and communication with our customers.

• Improving the user experience: personalization of the website based on your preferences.

• Marketing and communications: sending promotional emails (if you have given your consent).

• Security and fraud prevention: protection against fraudulent transactions.

 

Your data will never be sold or shared with third parties without your permission, except for services that are necessary for the proper functioning of our webshop (e.g. payment providers, delivery services).

4. Sharing your data

 

We only share your information with trusted partners who are essential for the operation of our webshop, such as:

• Secure payment platforms (e.g. PayPal, Stripe, Shopify Payments)

• Shipping and delivery services (e.g. Bpost, DHL, UPS)

• Analytics and marketing tools (e.g. Google Analytics, Facebook Ads, Klaviyo)

• Website hosting and security (Shopify)

 

All our partners comply with privacy regulations.

5. Security of your data

 

We take strict security measures to protect your personal data:

• SSL encryption for payments

• Limited access to data

• Protection against cyber attacks and fraud

 

Although we do everything we can to protect your data, no system is 100% secure. We therefore advise our users to protect their login details.

6. Your rights

 

Under the GDPR you have the following rights with respect to your personal data:

• Right of access: you can request a copy of the data we have about you.

• Right to rectification: you can have incorrect or incomplete information corrected.

• Right to erasure: in certain cases you can request that your data be erased.

• Right to object: you can object to the use of your data for marketing purposes.

• Right to data portability: you can receive your data in a structured and readable format.

 

To exercise your rights, you can contact us at [your email address].

7. Cookies and tracking technologies

 

We use cookies to enhance the user experience and analyze traffic on our site. You can manage or disable cookies in your browser settings.

 

Types of cookies we use:

• Necessary cookies (for the functioning of the website)

• Analytical cookies (for statistics and analysis)

• Marketing cookies (for personalized advertisements)

 

For more information, please see our [Cookie Policy].

8. Data retention period

 

We will retain your information for as long as necessary for the purposes described above, unless you request its deletion or are legally required to do so.

9. Changes to the Privacy Policy

 

We reserve the right to change this policy at any time. Any updates will be posted on this page. We encourage you to review this policy regularly.

10. Contact details

 

If you have any questions about our privacy policy, please contact us at:

 

📧 Email: [your email address]