Shipping Policy - X3LENCE

1. Shipping areas

We currently deliver to Belgium, as well as to certain European and international countries.

Countries we serve:

Belgium

Netherlands, France, Luxembourg, Germany, Spain, Italy, etc. 

International (on request)

If your country is not listed at checkout, please contact us at info@x3lence.com

2. Delivery times

We process and ship orders within 1 business day after payment.

Estimated delivery times after shipment:

Belgium: 1 to 3 working days

Europe: 3 to 5 working days

International: 5 to 7 business days

Please note: Delivery times are indicative and may vary depending on the carrier and busy periods (such as holidays, promotions, unexpected events).

3. Shipping costs

Shipping costs are automatically calculated at checkout depending on weight, destination and chosen carrier.

Shipping costs will be displayed before you confirm your order.

4. Carriers used

We work with reliable carriers, including:

Bpost, PostNL

The choice of carrier may vary depending on the destination and the shipping method selected.

5. Tracking orders

Once your order has been shipped, you will receive an email with a track & trace number to track your package in real time.

6. Delivery problems

6.1. Delay or non-received package

If your order does not arrive within the expected time frame:

1. Please check the tracking link in your email.

2. Please contact the carrier with your tracking number.

3. If the problem persists, please contact our customer service via info@x3lence.com.

6.2. Lost or stolen package

We are not responsible for lost or stolen packages after the carrier has confirmed delivery. However, we will do our best to help you resolve the issue.

6.3. Damaged package

If your package arrives damaged:

1. Take photos of the package before opening it.

2. Please contact us within 3 days to report the problem.

3. We will provide a solution (replacement or refund if applicable).

7. Incorrect or incomplete address

Please ensure that the address you provide is correct and complete.

If the package is returned, we can resend it, but the shipping costs will be at your expense.

If the package is lost due to an incorrect address, we cannot be held responsible for this.

8. Returns and Refunds

If you wish to return a product, please refer to our [Returns Policy]

9. Contact details

For questions about our shipping policy, please contact us at:

E-mail : info@x3lence.com